Terms of services & Privacy Policy

Protecting Your Privacy: Homelink Services' Commitment to Confidentiality and Security

Terms of service & Privacy Policy 

Effective Date: 01/01/2024

Homelink Services ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

Information We Collect

We collect personal information, including Protected Health Information (PHI), necessary to provide our housing stabilization services when creating housing support plan. This may include:

• Name, address, phone number, email address

• Social Security number

• Health information related to housing needs

• Insurance information

• Any other information you provide to us

How We Use Your Information

We use your information to:

• Provide housing stabilization services

• Communicate with you about your services

• Comply with legal and regulatory requirements

• Improve our services

• Protect against fraud and abuse

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Disclosure of Your Information

We may disclose your information, including PHI, under the following circumstances:

• To You: We will share your information with you or your authorized representative upon request.

• With Your Authorization: We will obtain your written authorization, including a Release of Information (ROI), before using or disclosing your information for purposes not covered by this Privacy Policy.

• Legal Requirements: We may disclose your information as required by law, such as in response to a court order, subpoena, or other legal process.

• To Our Service Providers: We will request client's authorization or Release of information (ROI) to share any PHI information.

• We do not share any mobile information with third parties or affiliates for marketing or promotional purposes. Please note that text messaging originator opt-in data and consent, including SMS opt-in phone numbers, will be kept confidential and will not be shared with any third parties.

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HIPAA Privacy policy 

At Homelink Services, we are committed to protecting the privacy of our client's personal and health information. We understand that your health information is personal and confidential, and we take the responsibility of safeguarding it very seriously. This policy outlines how we collect, use, and protect your personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and the Privacy and Security Rules. Collection of Information: We collect personal and health information about our clients to provide them with the best possible care. We collect this information through various means such as intake forms, assessments, and interviews. The information we collect may include your name, address, phone number, date of birth, social security number, medical history, and insurance information. Use of Information: We use your personal and health information to provide you with the services you need, to communicate with you about your care, and to bill for services. We may also use your information for quality assurance purposes, to comply with legal and regulatory requirements, and to conduct research. Disclosure of Information: We may disclose your personal and health information to other healthcare providers who are involved in your care, to insurance companies for billing purposes, and to government agencies as required by law. We will not disclose your information to anyone else without your consent unless required by law. Safeguarding Information: We take reasonable steps to safeguard your personal and health information from unauthorized access, use, or disclosure. We maintain physical, electronic, and procedural safeguards to protect your information. Your Rights: You have the right to access and receive a copy of your personal and health information, to request that we make corrections to any inaccurate information, and to request that we limit the use and disclosure of your information. You also have the right to file a complaint if you believe your privacy rights have been violated. If you have any questions or concerns about our HIPAA privacy policy, please contact us.

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Your Rights

You have the following rights regarding your information:

• Access: You have the right to access and receive a copy of your information.

• Amendment: You have the right to request corrections to your information.

• Restrictions: You have the right to request restrictions on how we use or disclose your information.

• Confidential Communications: You have the right to request that we communicate with you in a specific manner or at a specific location.

• Complaints: You have the right to file a complaint if you believe your privacy rights have been violated.

Security of Your Information

We implement appropriate physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Terms of Service

By using Homelink Services, you agree to the following terms of service:

1. Service Provision: We provide housing stabilization services as described in our service offerings. These services are subject to availability and may change without prior notice.

2. Eligibility: Our services are available to individuals and families in Minnesota who meet our eligibility criteria.

3. User Responsibilities: You agree to provide accurate and complete information as required for service provision. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Termination: We reserve the right to terminate or suspend services to any individual or family at our discretion, particularly in cases of non-compliance with our policies or abuse of services.

5. Limitation of Liability: Homelink Services shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our services.

6. Governing Law: These terms of service are governed by the laws of the state of Minnesota.

7. Program Description
   By subscribing to our SMS notifications, users agree to receive promotional, transactional, and informational text messages from Homelink Services. These messages may include updates, Appoitments, Service confirmations, and other related content

Types of SMS Communications
After obtaining consent, the following types of messages may be sent to you, depending on your interactions with our services:

• Customers and Guests: Updates related to Services, Updates, or other relevant information.

• Job Applicants: Notifications regarding the status of your application.

• Appointment Reminders: Reminders about scheduled appointments or events.

• Example Message:
  "Hi John Doe, this is a reminder about your upcoming appointment with Homelink Services on 12/20/2024 at 3:00PM. We look forward to seeing you!"
  To opt out, reply "STOP" to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply "HELP.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Homelink Services
Email: info@homelinkmn.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and Terms of Service.